AJ Perri

AJ Perri installed a Rinnai tankless hot water heater after the sales department convinced me about how much better it would be than a traditional hot water heater and how the benefits would offset the great disparity in cost. After a few years (while still under warranty) the Rinnai unit began to emit a loud rumbling noise, started beeping, showed an error code, and stopped producing hot water. Multiple service calls have been made regarding this issue, each time resulting in having to miss work while I wait for a technician. After about six times of having no hot water (including for a whole week in the winter), waiting for service calls, having parts replaced, etc. I was assured by the technical advisor that the problem was resolved. After the second to last assurance I was promised that if I had one more issue that the unit would be replaced.This promise was unfulfilled when the unit again stopped working. The technical advisor worked on the unit and I was told that the problem was clearly resolved and that the unit would be fine. I asked for my warranty to be extended because I was not confident that there would be no further problems. AJ Perri extended my warranty and promised that if I had the same issue again that the unit would be replaced.Yesterday the unit again had the same issue and I had no hot water. I spoke with the technical advisor this morning and reminded him of the agreement to replace the unit and he informed me that he would have to have a technician look at the unit before he could do anything. I arranged for the technician to come out, again having to miss a day of work, and during scheduling asked to speak with someone above the technical advisor. I was told that I should speak again with the technical advisor, to which I replied that I would prefer to speak with someone above him as he has not been able to resolve my issue (even with multiple visits to my home). I was told no one was available but someone would call me back. I am waiting for a response from AJ Perri. There customer service is deplorable. It is very difficult to speak with anyone in any sort of authority. I have had my air conditioning, heat, and hot water all replaced with this company before I realized how little they care about their customers.

Do you like pushy sales people who use scare tactics and trick you into buying equipment you don’t need? What about incompetent technicians who show up late (or not at all), don’t know about the equipment they are supposed to be repairing (and ask you for the manual to try and figure it out), treat their customers like they are idiots (even though the customers both hold doctoral degrees and have taught at the graduate level), and need to borrow your tools? What about parts departments who never order the parts the techs asked them to? And how about customer service reps that never follow through on their promises? Than I have the company for you…

AJ Perri - Heating, Air Conditioning & Plumbing has been unable to accurately diagnosis and repair my tankless hot water heater (that they installed) for over three years. One unit has already been completely replaced and since then I have had ongoing issues with the new unit. On multiple occasions the techs have arrived late, looked at the system, and then admitted that they don’t know anything about that type of unit. They treat my wife completely different than they treat me, brushing off her ideas with responses that just scream misogyny (even though anyone that knows us will attest that she is far smarter than I am!). Even though I have filed multiple complaints with “quality assurance” nothing has been resolved. Promises to call me back are left unfulfilled. Parts needed to “fix” the unit often “forget” to get ordered, resulting in no hot water for my family. Techs seem to show up later and later.

Let my horror story be your warning. Stay away from AJ Perri - Heating, Air Conditioning & Plumbing at all costs. I can not possibly fathom a company that cares less about their customers!

PLEASE READ: Dec 5, 2015: $30 part installed in 15 minutes, $592 bill. In my opinion, EXCESSIVE BILLING. Our furnace was maintaining low setting at 50 degrees but would not turn on once turned up. Technician arrived. First suggestion was to replace entire furnace since it is a Lenox from 1994. I said I might agree but I don't have the money since this is a new home to us. Second suggestion was that the induction motor was not working which caused the system not to turn on, estimate was $900. I said I would shop around, hard for me to do that cost. At last he said he "spoke too soon" and the control board was not working. Estimated cost is $468. I said to do it. By the time I returned from getting a coffee half a mile away, no more than 15 minutes, the work was done and he was packed up. Before I paid I Googled the part. On numerous websites the part is no more then $30. Yes, $30, please click link below. When presented with that information the technician had nothing to say. So effectively I paid $438 for 15 minutes of labor plus $89 for the show up fee, which was not credited toward my bill as advertised, foolish me (total $592). I think any reasonable person would say that the cost of this visit is excessive. I gave my word to pay so I did. Speaking with the company's "Quality Assurance" representative, she said that their value is that they send out qualified personnel that are drug tested and screened and the convenience of having the part with them. She also suggested that the cost includes the warranty on the part, but seriously, its a $30 part!? So I paid $438 for standard practice in any business. Always google materials cost before you accept an estimate from this company (if you read this and still want to use them!). AJ Perri is in my opinion taking advantage of consumers not having any knowledge about HVAC material costs or labor costs. They are short sighted as I will be replacing my entire system, just not with them. Please tell your friends of this review if they are considering using AJ Perri for anything. If the company has any objection to the facts presented, I dare them to respond. Happy to post my receipt if necessary. Yes, the system works now.

http://www.supplyhouse.com/Lennox-40K82-Control-Board-BDC3-1?gclid=CjwKEAiAs4qzBRD4l-2w7qOoqEMSJABauikXoUYPk4wtn-XI_u1Fk4rlMXgmuTNerQFxyfRMzFe8jBoCqx3w_wcB

AJ Perri took over for Gilson. It was the best thing that ever happened as they have been the best HVAC company I've ever had.

Please be advised that a representative form AJ Perri Inc came out to see my parents for an air conditioning problem. Their home is six years old and instead of diagnosing the problem, they sat down with my mom and dad and told them they needed a brand new unit which cost over $15,000. My dad is in a wheel chair and suffers from dementia and my mother has althseimers. When the nurse that was over the house saw my dad give the man a $5000.00 check, she proceeded to call me. This deal was done on Sunday, 9/7/14, contract issued and signed by my dad. The work was scheduled to start Monday morning on 9/8/2014. I had my fathers friend call the company on Monday morning, told them not to come, and we called the bank at 9:00am to stop payment on the check. When my brother brought over his repair man, the fuses were blown and replaced for $50.00 and the system works fine.

This company is a pure SCAM! They say its 79$ to come out and bang me for 2100$ for a water heater repair that was under WARRANTY! The water heater is $488 at Loews! later find out I had a 8 year warranty, sad part is they installed it 2 1/2 years ago. I am in the process of taking them to court. Do your self a favor and RUN away!!

Saturday morning awake to a leak! What to do? Call AJ Perri they call you back ASAP

set up an appointment ASAP and if that wasn't enough let me know as a brand new customer I got a 1 time free visit. WOW what is there not to like about a company with 40 plus years of service and honest. Thank You AJ Perri ruthann

I am very happy with the service that Joseph provided at my home. He seemed very knowledgeable about the job he was doing and because of his outstanding job I will continue to use AJ Perri in the future.

The AJ Perri plumber, Herbert, came out to mu home and it was great! He went above and beyond and I am very happy with his work and performance.

I am so happy with Dave’s work. He was very friendly, helpful and knowledgeable. I was a concerned customer, but Dave came out and changed my mind about AJ Perri!

Luis is a courteous and informative Technician. He was on time and was wonderful. I’m so happy for doing business with them and look forward to using AJ Perri in the future!

Michael from AJ was exceptional! I am very very happy with how this service call went.

I used AJ Perri last year for an install of a new GF and they also did work on 2 of my AC systems before. I was very impressed with the way they worked each time. They aren’t the typical HVAC company. I was impressed that the techs wore booties and put down drop cloths to protect my floors. The techs I came in contact with were very professional and a great group of guys. I am moving to another state so I unfortunately won’t be able to use them again, but I have already told other home owners to use them.

I thank all @ a j perri for their professional, courteous & prompt service. I originally called another drain cleaning co. to clear my clogged kitchen sink but they made little attempt to solve the problem they charged me then told me additional work would cost me approx. $700.00 to fix. Very satisfied with aj perri.

The tech that came to my home knew exactly what he was doing and did everything right. He was very efficient and personable. They did a really great job.

Kevin came to our home to clean a washer drain for us. We want you to know he not only did a great job with the work, but Kevin was also very courteous, informative, knowledgeable and a genuine pleasure to deal with. He represents your company well. This was our first time using AJ Perri, but it will certainly not be the last.

Russ was fantastic and great and I am very pleased with AJ Perri. They went out of their way to help me out and I really appreciate it.

Bill was a really nice guy and did a great job. I wish there were more technicians like him because he did such a nice job.

I hope that Mike is a special treasure to AJ Perri. He is dependable, very kind and a caring young man. He will be my requested technician from now on.

I had someone from AJ come out for what I thought was a simple job. The tech soon discovered the job was more in depth than I thought. He took the time to resolve everything perfectly! He did a really great job and I was very happy with him.