First of all I would like to thank all of our customers for leaving feedback! I would like to comment on this deceptive review from Alexis T. Alexis did come to my shop nine months prior to have a Catholic converter installed. Whan Alexis showed back up on November 17 she had an issue with the catalytic converter. After inspecting the cat we found that she hit something on the road due to the vehicle was too low and also damaged the back of the exhaust. The vehicles muffler shifted over melting the bumper of the time. I noted to Alexis that the warranty will not cover the cat due to road damage. But going out of my way as I usually do I warranteed the catalytic converter and just charge you the $60 labor. Her vehicle also needed a new muffler due to the road damage but at the time Alexis stated she had no money to repair. I told her I would try to align the exhaust the best I could at NO CHARGE! Alexis did contact me a few days later and stated the muffler was making the same noise I told her that it needs to be replaced to fix it properly. She finally came in November 25 and talked with my manager and still had no money to replace the muffler. My manager tried to add another hanger to her recently damage system so it wouldn't move around and melt the bumper. Again we did not charge Alexis for any labor at this time. I feel we went out of our way and Alexis jump to writing a negative review that was far from the truth! We take pride in what we do and that's why we have a 5-star rating. I hope this reply sets the record straight if not I have a signed invoice by her that state all of these actions performed by us! Alexis never wrote anything that actually took place nor did she write about all the FREE work she received. My advice to Alexis is to save your money to fix the issue properly and not blame people that are trying to help you for damages that your vehicles poor modification caused!! Thanks for viewing and we really appreciate all of our loyal customers!! Sincerely, Steve J.
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The DREAM TEAM! I want to set the record straight. If you go to this Pep Boys ask for Daniel or Trevor for assistance and ask that William work on your vehicle. You will not be sorry! Here's my scenario..... I flew from Seattle to LA to pick up a 1985 Toyota DLX 4x4 that i had purchased online. About two hours into my journey 40 miles outside of Fresno I went over a bump and lost ALL POWER to my new truck. I was beside myself. I called my wife, AAA, and Pep Boys in Fresno where I spoke with Daniel. I told hime the situation, and what I though was wrong with the vehicle and asked if he could help. He told me to tow the truck in and they would get on it as fast as possible. Unfortunately by the time I got to Pep Boys they were closing in 45 minutes and told me they probably would not get to work on my vehicle tonight. Totally understandable! Hey life happens. I left my truck with them and got a hotel room for the night. The nest day I went back to Pep Boys around 10:15am. Trevor told me exactly what was up with my truck. They were on it, and that I should be back on the road with in the hour. He quoted me a estimate of $150.oo for parts and labor. That sounded more than fair to me. They finished up with the truck in about an hour and for $25.00 less than the estimate!!! Every employee I encountered at this Pep Boys was more than professional and helpful. They bent over backwards to get the job done fast and done right the first time. The fixed my truck faster than I could have imagined and for such little money. The only down side to this is that I live in Seattle and not in Fresno. So if you live in Fresno and need car work done hit up Pep Boys and ask Daniel or Trevor for assistance. And make sure you insist that William service your vehicle. Professional, Courteous, Helpful, and Fast. What more could you ask for from your DREAM TEAM?!
I could not be happier with my experience with Quality Transmission. I have had my transmission rebuilt and a new motor installed. The customer service and the patience they had listening to me the customer and explaining the various options to me. The speed and quality of repairs. The extra attention to details for example the battery was serviced, truck was washed etc.... I have had minor issues since and took the truck back. Quality has handled each subsequent repair without charging me a dime. I didn't have to bring in my warrantee or argue about whether it was the repair shop or operators liability. I know that at one point they had to pull the tranny apart which is major labor and parts. These its hard to find even decent service particularly when it comes to auto repair. Quality Transmission provides EXCELLENT service from diagnostics to repair and beyond. This is the utopian type service i would expect from REI and few else. BTW they were the cheapest quote from a reputable dealer in town. A fraction of what Sebring wanted for similar repairs. 5 stars plus!!!