My husband and I were looking for a reasonable-cost car rental at the San Diego airport with decent service. The reviews showed that Payless and Fox, the first two low-cost places we found, were awful, so we kept looking. On cars.com, my husband found TravCar. There was only one review, but it was by an outfit that included its webpage address in the review, suggesting that it's a legitimate review rather than a plant, so we went with TravCar. The service in reserving the vehicle was very good. The web page wouldn't let us have a pickup time later than 7 pm, but our plane was arriving at San Diego at 9 pm, so we called them. They made the change manually to 9 pm and told us how to proceed if our plane is late. When we arrived in San Diego, the TravCar shuttle arrived at the airport for us in about 10 or 15 minutes. The staff was friendly and courteous. Our car was in very good driving condition and the interior was clean, but the car wasn't spotless -- the windshield and rear view mirror were dirty. When we went to drop off the car at the end of our stay, and looked more closely at the bill (which we should have done when we picked the car up, but we were tired), we found that TravCar had billed us for over $60 per day although we had reserved the vehicle for about $34. per day. When we pointed that out and showed the TravCar staff person our reservation information, he immediately reduced the bill to $34 per day. All-in-all, I can't quite rate TravCar 5 stars, but we were pleased with the service. The next time I go to San Diego, I will use TravCar if their price remains this competitive.
I've been renting from this Enterprise branch on Lytton for over five years. I've NEVER rented a car that I was not totally satisfied with. Girard was the manager for many years until about six months ago. He was very professional always as was the staff. The two newer mgmt. employees, Tom and Phil, also care about their customers and are very professional. I am troubled by the post below, although once in a blue moon, you'll get an auto with it's problems. Enterprise will always offer to compensate in such a way you are basically overcompensated for any issue you might have. I have several close friends who also have rented from this location and they have ALWAYS been totally satisfied with the service, the cars, and the pricing. I brought back a car with more gas than it had in it when it was rented and was given credit for that extra cash on a business card which I used on the next rental. I did not have to ask for that credit. I let them know what kind of car I want and am always given a clean car of my liking. They go out of their way to keep the customer happy. Enterprise is rated #1 for a REASON!!!
This happy story starts with a wonderful agent who convinced me to purchase the damage waiver prior to my road trip from San Diego to San Francisco. I argued with her as I've heard hidden fees pop up anywhere you try to rent cars and I wanted to avoid falling victim to this. Fast forward nearly two weeks in to my Cali stay, specifically as I was wrapping up my visit to San Francisco. I park on a one of the less than busy streets off of Market thinking I'd hit the jackpot -- free parking. WRONG! After a 5 - 6 hour stay visiting friends in Tech, I return to the rental to find a shattered rear passenger window and my laptop stolen. Enterprise handled everything with ease -- damage waiver to the rescue. My laptop however was not covered as I hadn't gotten the next level of insurance coverage... However, my rental was upgraded to a VW Passat (first push-to-start ever!) as was my 400 mile journey back to San Diego. Enterprise: Thanks for an awesome first car rental experience!