I don't want to repeat what others had said regarding nice rooms, clean, great views etc but they are true. We thought about the motor lodge part (eeeek bad news) but decided to grab a tower room instead. It was lovely. Warm, clean, beautiful, huge windows, huge bathroom. We loved it. The thing(s) that blew me away were: We had a 3 year old and a 19 month old. 19 month old gets sick, real sick, screaming fever etc. We had our car in valet parking. Those guys pulled our car out 4 times in 2 hours on one of the nights. They were super polite, understanding and fast. They went out of their way to help. I can't thank them enough. (Thanks guys!). Second thing was that when we returned home I had a sinking feeling we had left 2 crucial soft toys in the room. Alas forgotten on our pack. SO we call when we were home and they said, no, no soft toys found but we did find a cell phone. Doh. MY cell phone. They shipped that back to me and it arrived 2 days later. Thanks guys! (oh and the soft toys were at the bottom of stuff in my car!). Anyway, We really feel that we owe these guys a great deal for looking after us so well. We really pushed the customer service to the limit and they came up smelling like roses. Thank you crew at the Atlantis!
The hotel is nice, with clean, comfortable rooms, great restaurants, helpful staff. We appreciated the free wireless internet, although it wasn’t accessible from our room for some reason. (I did most of my Ipod surfing in the hall by the elevator.) The location couldn’t be more convenient: 30 minutes or so by shuttle to skiing, and easy, short cab rides to other casinos and attractions. Our only issue was with the casino, and the huge number of (smokey) penny and nickel slot machines, with almost no roulette tables or good blackjack! This may be part of a national trend, as I’ve been seeing more of this in other casinos, but I don’t like it. I play a couple of times a year at most, and I’m not going to enjoy myself unless I can play good roulette with a $5.00 to $10.00 minimum bet and more than one other player, or the same scenario for Blackjack. I could do with less cigarette smoke overall as well. But altogether our stay was terrific, and we’ll probably return.
I was pretty impressed with the service and all the workers. They are over-the-top customer service, and the rooms were very comfortable with a nice view of the city. The game room for kids was pretty good with a lot of good prizes. The casino was set-up very nice with a lot of varieties of games and tables. The empolyees at the tables were incredibly nice and helpful, which is nice if you are unfamiliar on how to bet or play a game. The food service at the deli was the best we received, but all other places were still excellent. We highly recommend the oyster bar up on top over the blvd. I believe they get the sushi place right along side them, to help them out on their menu. The oyster shooters and sushi, were incredible. I couldn't believe I was eating this great of sushi in Reno. The atmosphere at the oyster bar was the best. Everyone at the counter talked and checked out each others dishes which look as good as they taste.