March 8, 2010 was the first time I had ever rented from Enterprise, I highly recommend them. As soon as I walked in the door I was acknowledge, and advised someone will be right with me (when they were assistaning another customer). The transition was very smooth. I drove a Nessian for about a week and the engine maintenance light came on, I contacted Enterprise and made them aware of the issue, and one of the gentelmen told me to bring it in and they will give me another rental. When I arrived to exchange cars I was in and out within ten minutes! The vehicle was started and the AC was on, and it was clean on the inside, and I was set to go. On all three counts I visited Enterprise I was on a time cruch and never was I late nor felt rushed by the employee's to get to the next customer. This Enterprise have a great team, professional and reliable.
I have always chosen Enterprise because it is so convenient to be picked up. I live in Manor. This time I was told WE CANNOT PICK YOU UP. I was so disappointed, not to mention no way to get there! I didn't want to drive my own car there and leave it over the weekend! The manager was so rude about it also. Shows me the bottom line is $$$. No customer service. The commercial states we'll pick you up. Any way the young lady who helped me felt so bad, she gave a few amenities. She was very kind. Also when I returned the car the gentlemen who helped me to check out was nice. But then again, I was checking out! It's horrible that a ride is advertised. Manor is stuck out and that sucks! Not sure if I'm going back!Just because of RIDE
These folks were wonderful! I was having a terrible day. My car was in the shop, and I got on the wrong bus to go have lunch with a blind date. They were kind enough to call me a taxi, but when the taxi didn't show up, I asked them how long it would take them to get me out the door in a car. They said 10 minutes at the most, and they DID it! It was the fastest service I have ever had at a car rental business. I ended up being only a half hour late, and the man was still waiting! They were good-natured and friendly. I can't praise them enough. My biggest problem now is that I want to own the kind of car I ended up renting and it is waaaaaay out of my budget. Oh well, maybe I'll end up married to my cute date.