Up until this last rental, every rental from National was satisfactory. And pick up at Lambert International Airport is convenient. I was enjoying my Emerald Aisle privileges until I learned others in my circle of friends and family are maintaining their rentals for one week at the same price I pay for a four day rental, I am curious to know why. A weekly rate opposed to a daily rate would do me well. Other than the price discrepancy, the people at National and Alamo have been kind and the availability is excellent. Sincerely, Kim Daniel
3260 S Kingshighway BlvdSaint Louis, MO 63139
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Unbelievable customer service!! I accidentally locked the keys in the trunk of my rental car when I was at the curbside check-in. I called the National Car Rental desk at St. Louis airport in a panic because I didn't want to miss my flight. The Manager and associate both came to my rescue and not only got the keys out of the trunk, but also drove the car back to the return center for me. WOW! Not that is customer service. I do travel a lot and plan to use National car more in the future. Thanks so much!
The staff was great and the Emerald Aisle was smooth and quick. The Escape EcoBoost was the perfect car for my travel to south MO. My only frustration was trying to find the rental location to return the car during the morning rush hour. The location isn't on the airport and the signs leave a lot to be desired. This comment isn't directed at National, but to the airport.