5.We used US Van Lines because they were very flexible in working with us. We weren't doing a typical move. We were switching homes in the same building, two large households with lots of things that needed to be coordinated and done at the same time. They gave us a very reasonable quote and were willing to divide the costs. There was confusion when the workers first came in the morning. They came a little later than we thought we decided on. They seemed to not understand what was going on (thought it was one household, not two) and were a bit overwhelmed. They didn't bring the van we were told they were going to bring (for staging), and comically, one worker literally ran off before starting because it was too overwhelming for him. To US Van Lines credit though, the owner brought a new worker in a short time while the others got started. They worked hard, fast and very well. It all went very efficiently (used the sidewalk for staging) and without any damage or scratches. Not a single complaint or unnecessary break. They got the whole thing done in one day (they thought it would take part of a second day) and the cost was under what we were quoted. They were supposed to quote us two prices (one for the upstairs and one for the downstairs households), and hadn't. But we worked that out among ourselves. Overall, very good workers, very fast service and very good price. Because of the small glitches (which in the end didn't actually affect the performance), I'd probably give them a 4.5 if I could.
This was the first time I've used movers, so I was a little nervous about allowing strangers to handle and move all of my stuff. I was concerned that the cost.. I called Us Van Lines to find out everything about the move. Chuck came to discuss and provide quote. He studied my belongings and prepared a list and estimated that it will tahe about 3 hours for the move and will need 2 guys for packing, Loading, and unloading and will cost me $350. I thought the cost was reasonable and I fixed up with him. That really did not reduce my nervousness. On the day of the move these guys came on time and quickly started working. Boy they were fast and careful in their work. I was feeling better. After reaching my new abode, they asked me to supervise the arrangement and again quickly started unloading my stuff and bringing them up. I was telling them which stuff goes where, and it was done. These guys were really professional. Thank god my nervousness proved wrong, because the move couldn't have been easier, and the $350 or so that I paid proved to be worth every bit for what I considered to be A LOT of stuff. And I would really encourage you to use Us Van Lines . I was so pleased that I'm using them again next week to move my stuff out of storage and into my new apartment.
I recently moved with US Van Lines and had an excellent experience. Most aspects where I had struggled with previous movers were such a breeze with them...I didn't know this was possible. Right from scheduling to initial estimation visit, Chuck was a pleasure to work with, very honest and up front. When our closing date was delayed at the lenders' end, he even helped reschedule the moving date to a couple days later at our desired times at no extra charge! The moving crew, headed by Tim, arrived right on time and ready to move. We had chosen a 'full service' move which included both packing and moving...the crew was extremely adept at packing items quickly and appropriately. The icing on the cake was that the crew finished much earlier than the initial estimates...and at a cost of $100 below the initial cost estimate!! Unheard of... In retrospect, though, if I have to point out any minor improvement areas (yes, they were great, but can be better!), one, they can arrive with better and sufficient boxes (they almost ran out at the end and had to adjust) and two, may be take a couple extra seconds to label boxes better so unpacking is easier. Overall though, I would definitely use US Van Lines again for my moving needs in the future...good job!