I called J-Town Towing and had problems with them from the Get-Go. I didnt know what Model truck I was driving but I did know what Make it was(Isuzu). J-Town couldnt help me at all with that. I told them I knew how much my truck weighed which was 7tons (14000lbs). That didnt matter to J-Town. So I asked can you tow a semi. J-Town said Yes but they needed to know what Model truck I was in. I didnt know what I was in Couldnt find it either because it wasnt marked anywhere on truck. I suggested they send me a tow truck that could tow a semi because I knew that would tow me Jtown replied they couldnt do it. I hung up before I get to MAD. I then Called Suburban Towing. Told Dispatch their same thing I told J-Town. Suburban had no problem what so ever with the information I was giving them. They even Stated that me giving them my weight helps them out alot. So i told them what J-Town had said and done. Dispatch started laughing thought that was stupid on their part. So Needless to say I will never Call J-Town for any towing need and recommend nobody to but DO CALL SUBURBAN they will help you out no matter what. They tow driver was also very polite, professional, and we even had a great conversation on the way to the repair shop. He even gave me a ride back to where I work to drop me off. So Call Suburban they will Help you get to where you need to be.
Serving the 40299 Area.
From Business: Diesel Engine repairing & rebuilding and Overhaul services, use engine, new engine, Rebuild and repair and Overhaul of Cummins engines, Detroit truck engine, Mack t…
I have an international 4700, which had a blow out in the left front in I 64. I was stuck with a big trailer and very hot horses on the inside emergency lane next to concrete wall. I had called 911 and 6 other towing services no one would come on a Sat evening. Finally called suburban towing. Dispatch was wonderful, since I was a girl in an emergency and had no clue of some of the questions he asked about the truck. He gave me a quote over the phone, and I went ahead and paid. Driver was a little slow getting there but with the traffic a weekend, and that the truck was beat up pretty badly but the horses and I were ok I understand. The driver called came hooked up the truck which had to have other things done to tow it due to its size, which if had not been done would have seriously damaged the truck. All of which I had no clue about, then hauled it all the way back home. In hooked it even put it on blocks. The quote that they gave me ended up being $100. LESS that originally quoted.☺
This is the BEST company I have come across. I had a terrible experience with another company and I called these guys afterwards.. I was amazed at how understanding he was. He came out to my car at 1 am in less than 30 mins. He was very kind and professional. Out of the 15 companies I called this one was the cheapest. Definitely the best choice for your towing needs!