I was having issues with my truck’s transmission and was putting off taking it in because I was new to the area and didn’t have a mechanic I trusted here yet and I also feared the price tag of getting it fixed. After doing some asking around Hirst got suggested to me at least 3 times. I finally decided I would bite the bullet and take it in to be looked at. Additionally my job has very unpredictable hours and I could not make a reservation farther than 24 hours out. I called Hirst and just explained the issue I was having and my situation with work and he worked me in to the schedule the next morning. I showed up and Steve took my truck out to look at it almost immediately. As I was waiting in the office I noticed tons of letters tacked up on the wall and decided to read several. Each one praised Hirst for their timely, quality, and honest work. I was impressed as I have never even contemplated writing a letter thanking my mechanic as is is rare I leave with a very happy feeling. When Steve got back he informed me that while it could be the transmission that was causing the issue he suggested having a $35 part replaced before having a much more expensive operation done on the transmission. He sent me on my way as his shop only does transmission work (this was part of the engine) and told me to come back if it continued acting up or if I did the work myself and wanted the code cleared off. His honesty blew me away. In a profession where so many often take the route that makes them the most money he gave me a bit of free advice that saved me tons. I can’t thank him or his shop enough.
i own a used car lot & have done business here a few times over the past several years on all my cars rather it be business issue or on my personal cars and my drag car i never had to bring a trans back for any reasson it was great service fast and was ready when they said it would be not like other shops here in town that promiss by the end of the week they should say end of the month the staff here and mr hirst are very well trained and are great at their job as far as the guy crying about his quote every village has a idiot i send my friends & family to hirst and this is the first i heard of a issue like that and you can bet as long as hirst is in business they have my business point is this shop has been doing business here for several years and they only have 1 bad review if they were so bad they would not have been in business for so long its sad but out of several happy customers a day only a couple decide to take the time to give credit were credit is due TO HIRST TRANSMISSION thanks for the great service time & time agin over the years and i hope to be seeing you all for the next several years
My visit started out as pure curiousity of the new store. I walked inside and was immediately greeted by the very friendly staff. I had some questions about wax and was not only educated on how the wax worked, the employee walked me out to my vehicle and demonstrated exactly how to use it! I never once felt like I was having a sale pushed on me, nor did the employee speak to me in a manner that made me feel like "dumb girl" as many mechanics tend to do. I ended up spending about $50 on detailing products there and am definitely going back again! They also introduced me to an amazing car care line called Surf City Garage and I plan to buy the rest of that product line from this store! Thank you guys for being awesome!!! ~A very satisfied customer!!!!