I recently had the same experience with a package being scanned as delivered when it wasn't. I'd been checking the website all morning waiting for my delivery and finally it said "delivered at 1:17 PM"... it was 1:30 so I went up to get my box, as I knew it was too big to fit in my regular mailbox and would be in a parcel box. My carrier was still there and said she didn't have a package for me. Matter of fact, she didn't have a parcel package for anyone in my subdivision. I came back and double-checked the tracking number (as I was expecting several packages and two had already been delivered) to make sure I hadn't entered the wrong number. I confirmed that I was correct and called the 800 number (not the location directly). CSR Gabriel was very helpful and said he'd send the message to my local post office. I received a call from the location supervisor about an hour later, explained the whole situation to him (stressing the fact that I'd actually spoken to my carrier and confirmed with her that she did NOT have my package) and gave him the tracking information. He said he'd look into it and call me back. He called about 20 minutes later and said my package had been located and would be delivered the next day. I don't know why it was scanned as delivered and I can't say for sure that someone was intending to steal it (I mean, it was just a bag of wax flakes and fragrance oil) but obviously it hadn't left the facility. I'm just thankful it was located and delivered the next day as promised.
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If you have to go to the post office, this is the one to go to. Two or more employees are always on duty, and they also have a self-help kiosk to buy stamps or mail small packages. Not closed for lunch like some other post offices nearby!