To be quite honest, I wasn't the biggest fan of Ford products for some time. My family had bought a few vehicles over the years, with no issues (Expedition and an Explorer Sport), but I still wasn't convinced that I would be sold on the brand. My 2007 Civic Si was starting to cost me for repairs and it was clear that I had a lemon, so I decided to test drive a 2010 Mustang GT; even though I thought it was something I couldn't afford comfortably. Chris Smelser was the sales professional that changed my perception about the new muscle car, and ironically, the brand itself. He was very patient when it came to working numbers and making sure that what I was considering was comfortable for me- he asked me a lot of questions to determine what it was that I was really looking for and he never hesitated to be honest. I test drove a car that I honestly wasn't expecting to purchase, just to see how the vehicle handled and how it had changed over the years. Over the course of a few days ( I was particularly difficult; I was very picky and not an easy sale) Chris took plenty of time with me, never rushed me, made sure that the vehicle I wanted had the options I was looking for, yet was up-front and didn't just tell me what I wanted to hear. I ended up getting more car than I expected for a very reasonable and affordable payment. Another important thing to know is how a vehicle is serviced after you've made a purchase- I'm very hesitant to trust service centers with my vehicles, but I have no qualms with trusting the team at Cavalier. Not only are they very courteous, timely, and professional, they know the importance of helping the customers and creating a good service culture. I recently brought my vehicle in for an alignment and fully expected to pay the money to have the car drive straight again, but was surprised that it ended up being covered under the warranty- that's something I never heard from the Honda dealership. The service manager that I dealt with was Mike P., and I will continue to ask for him whenever my vehicle needs maintenance in the future. Because of our experiences, my family will only bring their vehicles to Cavalier for service and I will continue to do the same. So in short, Chris Smelser is the quintessential sales professional that you hear friends and family talking about; he's the person that people go back to make future purchases from because of how he treats with his clients. Mike P. knows how to handle customers and their vehicles and will go above and beyond to make sure they're comfortable doing business with the Cavalier Service department. I will continue to recommend Cavalier Ford, Chris, and Mike to my friends, co-workers, and acquaintances, because I would want them to have the same experience that I did. Even if they're not looking for a Candy Red 8-cylinder muscle car!
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I would like to recognize Chris Smelser, sales; and Ken Childress, GM; and all of their hard work and determination to satisfy all my car buying needs . I have not had customer service this good in a very long time. Every area of Cavalier's facility was operated by a professional. Chris was welcoming, warm and kind, and not pushy like the typical car salesman. He made me feel very comfortable and his knowledge in the product was exactly what I needed. He treated me as a friend and had my best interest in mind. He was patient as I was undecided if I wanted a Ford or Toyota. Not only was I excited about buying a new Ford Escape, Chris's sincerity and likeability sold me all together. He knew how to treat the customer and created a environment where I felt comfortable and not intimidated. The Finance and Aftermarket reps/managers are very direct and honest. The were thorough and took their time explaining all the details within my loan agreement. They were not pushy when suggesting aftermarket, extended warranty, and GAP insurance. The ladies at the front desk are cordial,as well as, professional. The service engineers/techs are very thorough and personable. I did not feel overwhelmed at all when speaking to them; all things were explained very well. I was able to make appointments and speak to a service writer as needed. I am very thankful for that. Being placed on hold or talking to a recorder can drive anyone nuts!! I can honestly say that my buying experience that began with Chris Smelser and my ongoing positive rapport with Cavalier Service has been a experience I would recommend to anyone. I will continue to buy my vehicles from Cavalier Ford and strongly recommend Chris Smelser, as he is the BEST!!!!!! Thank you for everything Sincerely Rhiannon Lovett
Just wanted to let everyone know that Cavalier Ford on Military Highway is a must stop if you're in the market for a new Ford vehicle. I purchased a 2002 F150 (King Ranch) from them. The salesman was excellent, he was direct, to the point, with no hesitation in answering my questions. I told him what I could do and he worked out the details. He was quick to make me a satisified customer. This was the first pickup I ever owned and had a ton of questions and concerns. The salesman, Chris Smelser is my diamond in the rough. If I am ever in the market for a new Truck, I will return to Chris Smelser, and I will, and have, recommended him to anyone who is looking for a straight shooting deal. If you want to go there and tie up your entire day trying to get down to the bottom line .... take any salesman that approaches you. But if you know what you want, and want the best bottom line deal ... I highly recommend you ask for Chris Smelser. I just can't say enough about the Cavalier Ford dealership on Military Highway and their salesman Chris Smelser, the Dealership provides superb service and they should feel lucky to have such a personable salesman in Mr. Smelser. Go ahead, don't take my word for it ... go in, ask for him by name, then you leave feedback, I'll guarantee you will not be disappointed, and will leave the same feedback that I have. to Mr. Smelser, if you ever read this, thank you! A customer forever